WSU Pullman Support and Crisis Resources
Call 9-1-1 in an emergency or if someone poses an immediate threat to themselves or others.
The following resources have been prepared to support Cougs through times of trauma and crisis. This list is not intended to be all encompassing. If you need support in an area not listed, please email Hailey James at hrupp@wsu.edu.
Everyone responds to these events differently and at their own pace. Please be kind to yourself and others, particularly as new information becomes available and as time passes.
Counseling and Psychological Services (CAPS)
CAPS offers mental health services such as individualized counseling.
- For a same-day appointment, call 509-335-4511
- For after hours crisis counseling, call 509-335-2159
Office of the Dean of Students
If you’re not sure where to go, you can start with the Office of the Dean of Students (ODoS). The ODoS helps with things like:
- general support
- crisis and emergency situations
- housing and food insecurity
- access to support systems
- campus and community involvement
- navigating academic policies
- conduct and behavioral issues
Contact the ODoS at 509-335-5757 or email deanofstudents@wsu.edu.
Online mental health and well-being services are available to students 24/7, including:
- Welltrack Boost: Online self-directed therapy experience for managing depression and anxiety. The companion app, MoodCheck, allows you to monitor your mood throughout the day and connect to what influences your mood.
- Togetherall: Anonymous and safe space to chat with others about mental health and mental illness. It is accessible and clinically managed by trained professionals, providing self-assessments & recommended resources and a wide range of self-guided courses to do at your own pace.
- Welltrack Connect: Helps you find a mental health professional in your community.
- 988 Suicide and Crisis Lifeline: Anyone in suicidal crisis or emotional distress should dial the hotline at 9-8-8.
The Office of Civil Rights and Compliance (CCR) reviews and investigates complaints of discrimination, harassment, and sexual misconduct. CCR is an excellent resource for learning about your options, even if you do not wish to formally report anything or move forward with an investigation process.
ASWSU Pullman Student Legal Services (SLS) provides services for legal needs for current students with the SLS attorney at no cost during the academic year.
- If you ever feel immediately unsafe on campus or in the greater community, please call 9-1-1.
- If you have questions about safety on campus, please contact the WSU Police non‑emergency line at 509‑335‑8548.
- Cougar Safe Rides provides safe transportation to and from campus for students, staff, friends, and family. Call or text WSU‑267‑SAFE (978‑267‑7233) to arrange a free ride.
- The WSU Police Cadet Corps offers a free on‑foot escort service for students and employees to and from campus most evenings. Call 509‑432‑3818 for details.
- Bus routes are available for evening transportation. The Pullman Transit Wheat and Lentil routes run daily until 10 p.m.
- For your personal safety and convenience, after dark you can ask your driver to let you off at any point along your bus route. It does not have to be a regular bus stop. For safety reasons, drivers are still required to make pick ups at designated bus stops only.
- For the most up‑to‑date transit information, consider downloading the PTBusBeacon app, available for both Android and iOS.
- If you are on campus and need immediate help, look for one of the many emergency blue light telephones located around the area. Push the button and you will be directly connected to the Whitcom 911 Communications Center.
- WSU Facilities Services staff are working diligently to ensure appropriate outdoor lighting throughout campus. If you notice a light is out, please call Facilities Dispatch at 509-335-9000 or submit a work request through myFacilities.
If you are being contacted by a member of the media, you always have a choice to speak with them or not. If you are receiving unwanted contact from the press, you may direct their inquiries to Phil Weiler, vice president for marketing and communications, at phil.weiler@wsu.edu.
If you are currently receiving unwanted email contact from outside agencies, there are several steps you can take to protect your privacy:
- Report any unwanted and/or harassing emails to abuse@wsu.edu.
- Change your email settings to “only contacts.” This will filter your email and only known contacts or those with a @wsu.edu email address will appear in your inbox. All other emails will be forwarded to junk mail, so you will still have access to them, but they will not appear in your daily feed.
- Request to have your email address changed via the Crimson Service Desk.
- Submit a request at jira.esg.wsu.edu/plugins/servlet/desk/site/csd.
- Select Other Request.
- In Summary enter “New email address due to safety concerns.”
- Scroll down to description and enter “I am experiencing harassment via email and need a new WSU email address” and/or any additional information related to your request.
- Restrict your directory information. This will remove your contact information from the WSU Web Directory and when a third‑party contacts WSU for information, they will be told, “We have no information on that individual.”
- If the email contact you are receiving has moved from inconsiderate to harassing, please contact the Office of the Dean of Students so that they may assist you with additional options and support.
Washington has a no-tolerance hazing law that requires an organization to lose recognition from the university if they are found responsible for hazing or the University violates state law. Please review the Washington Administrative Code (504-26-206) and/or the Revised Code of Washington (RCW 28B.10.900 – 28B.10.910) related to hazing and WSU’s online hazing prevention training for more information.
For more information regarding expectations for student conduct, please see the Student Handbook for Community Standards.
Reporting Resources
If you witness acts of hazing, please complete the Hazing Report Form. We ask that you provide your contact information so we have a viable reason to follow up on the report.
The following are a few reporting resources that everyone has available to them:
- Reporting to the Police: If you are experiencing an emergency, need immediate help, or observe a situation that needs to be resolved immediately, please call 9-1-1 for emergency assistance. If you want something to be addressed immediately but feel that this is not a police emergency, you can contact the police non-emergency line at (509) 332-2521.
- Reporting to the Center for Community Standards: You can report violations of the Standards of Conduct for Students directly to the Center for Community Standards at Washington State University: 509-335 4532 or community.standards@wsu.edu (anonymous complaints are accepted)
- Reporting to Compliance and Civil Rights: You can report violations of Executive Policy 15 (Sexual Assault, Harassment, or Discrimination) directly to the Compliance and Civil Rights at Washington State University:509-335-8288, ccr@wsu.edu or online at https://ccr.wsu.edu/file-a-complaint/ (anonymous complaints are accepted).
- Reporting to University Recreation: Reports that are submitted to University Recreation staff members will be referred to either Center for Community Standards or Compliance and Civil Rights.
- Reporting to the National Governing Body: Sport Clubs and club members must also adhere to the policies of their National Governing Bodies. Each will have its own standards regarding the behavior of members. You can report directly to your National Governing Body by contacting them directly. Typically contact information is available on their national website.
Employee Assistance Program (EAP)
Faculty and staff are encouraged to utilize the Washington State Employee Assistance Program (EAP) for confidential counseling and referral services.
The EAP offers 24/7 in-the-moment crisis counseling by phone for individuals in crisis. Please call 877-313-4455 and select option 2 to speak with the on-call counseling service.
Another resource separate from EAP is the 988 Suicide and Crisis Lifeline. Anyone in suicidal crisis or emotional distress can dial the hotline at 9-8-8.
Human Resource Services provides resources for faculty and staff on workplace interactions and concerns. Please call 509-335-4521 or email hrs@wsu.edu.
Mental health services through benefit plan
Individuals eligible for employee benefits offered through the university have counseling services available as part of their benefit package. Certificates of Coverage for each of the plans, which provide details on behavioral health/mental health services coverage, are available at hrs.wsu.edu/medical-insurance. Questions about services and coverage may also be directed to the plans:
- Uniform Medical: 888-849-3681
- Kaiser Permanente WA: 866-648-1928
- Kaiser Permanente NW: 800-813-2000
All the benefit plans also provide access to myStrength, a digital program with tools and support for stress, depression, sleep and more. This resource can be accessed as a mobile app. To sign up for this tool, click on your medical plan provider:
If you have questions about your benefit options, please email HRS Benefits at hrs.benefits@wsu.edu.
The Office of Civil Rights and Compliance (CCR) reviews and investigates complaints of discrimination, harassment, and sexual misconduct. CCR is an excellent resource for learning about your options, even if you do not wish to formally report anything or move forward with an investigation process.
The Office of the University Ombuds works to protect the interests, rights, and privileges of students, staff, and faculty at all levels of university operations and programs. The Ombuds office is designated by the university to function as an impartial and neutral resource to assist all members of the university community. The Ombuds office provides information relating to university policies and procedures and facilitates the resolution of problems and grievances through informal investigation and mediation. The office does not replace or supersede other university grievances, complaint or appeal procedures.
- If you ever feel immediately unsafe on campus or in the greater community, please call 9-1-1.
- If you have questions about safety on campus, please contact the WSU Police non‑emergency line at 509‑335‑8548.
- Cougar Safe Rides provides safe transportation to and from campus for students, staff, friends, and family. Call or text WSU‑267‑SAFE (978‑267‑7233) to arrange a free ride.
- The WSU Police Cadet Corps offers a free on‑foot escort service for students and employees to and from campus most evenings. Call 509‑432‑3818 for details.
- Bus routes are available for evening transportation. The Pullman Transit Wheat and Lentil routes run daily until 10 p.m.
- For your personal safety and convenience, after dark you can ask your driver to let you off at any point along your bus route. It does not have to be a regular bus stop. For safety reasons, drivers are still required to make pick ups at designated bus stops only.
- For the most up‑to‑date transit information, consider downloading the PTBusBeacon app, available for both Android and iOS.
- If you are on campus and need immediate help, look for one of the many emergency blue light telephones located around the area. Push the button and you will be directly connected to the Whitcom 911 Communications Center.
- WSU Facilities Services staff are working diligently to ensure appropriate outdoor lighting throughout campus. If you notice a light is out, please call Facilities Dispatch at 509-335-9000 or submit a work request through myFacilities.
If you are being contacted by a member of the media, you always have a choice to speak with them or not. If you are receiving unwanted contact from the press, you may direct their inquiries to Phil Weiler, vice president for marketing and communications, at phil.weiler@wsu.edu.
As a reminder, official student records may be protected by the Family Educational Rights and Privacy Act (FERPA). If you are unsure if the information you have is protected by FERPA, you are welcome to contact the WSU Division of the Office of the Attorney General.
If you are currently receiving unwanted email contact from outside agencies, there are several steps you can take to protect your privacy:
- Report any unwanted and/or harassing emails to abuse@wsu.edu.
- Change your email settings to “only contacts.” This will filter your email and only known contacts or those with a @wsu.edu email address will appear in your inbox. All other emails will be forwarded to junk mail, so you will still have access to them, but they will not appear in your daily feed.
- Request to have your email address changed via the Crimson Service Desk.
- Submit a request at jira.esg.wsu.edu/plugins/servlet/desk/site/csd.
- Select Other Request.
- In Summary enter “New email address due to safety concerns.”
- Scroll down to description and enter “I am experiencing harassment via email and need a new WSU email address” and/or any additional information related to your request.
Everyone responds to these events differently and at their own pace. During a crisis situation, you may find that students need additional support. If so, please consider directing them to one or more of the following resources:
Counseling and Psychological Services (CAPS)
CAPS offers mental health services such as individualized counseling.
- For a same-day appointment, call 509-335-4511
- For after hours crisis counseling, call 509-335-2159
Office of the Dean of Students
If you’re not sure where to go, you can start with the Dean of Students (ODoS). The ODoS helps with things like:
- general support
- crisis and emergency situations
- housing and food insecurity
- access to support systems
- campus and community involvement
- navigating academic policies
- conduct and behavioral issues
Contact the ODoS at 509-335-5757 or email deanofstudents@wsu.edu.
The Student Care Network can help when you have a concern about a student’s well-being, behavior, academic performance, or access to financial, food, or housing assistance. Students can also use this form as a way to reach out for themselves or others. We will contact whoever submitted the form to gather additional information, talk about the situation, and identify the next steps. Reports may also be submitted anonymously. Remember: If someone poses an immediate threat to themselves or to others, call 9-1-1.
Online mental health and well-being services are available to students 24/7, including:
- Welltrack Boost: Online self-directed therapy experience for managing depression and anxiety. The companion app, MoodCheck, allows you to monitor your mood throughout the day and connect to what influences your mood.
- Togetherall: Anonymous and safe space to chat with others about mental health and mental illness. It is accessible and clinically managed by trained professionals, providing self-assessments & recommended resources and a wide range of self-guided courses to do at your own pace.
- Welltrack Connect: Helps you find a mental health professional in your community.
- 988 Suicide and Crisis Lifeline: Anyone in suicidal crisis or emotional distress should dial the hotline at 9-8-8.
The Office of Civil Rights and Compliance (CCR) reviews and investigates complaints of discrimination, harassment, and sexual misconduct. CCR is an excellent resource for learning about your options, even if you do not wish to formally report anything or move forward with an investigation process.
ASWSU Pullman Student Legal Services (SLS) provides services for legal needs for current students with the SLS attorney at no cost during the academic year.
If individuals are being disruptive and demonstrating repetitive, egregious, and reckless behavior, they can be asked to leave the classroom. If the individual is a student, please refer them to the Center for Community Standards and include as much detail as possible in the Community Standards report.
If the situation elevates and the individual is demonstrating egregious and reckless behavior, and will not leave the classroom, the instructor is encouraged to stop the class, ask all individuals to leave, and call WSU Pullman Police’s non-emergency dispatch at 509-335-8548.
In all situations, students involved or witnessing such incidents may need additional support or access to resources. You can reach out to the Office of the Dean of Students through the Student Care Network or email deanofstudents@wsu.edu.
If you would like to have these resources available to your students during class, the following slides have been prepared for your use.
Contact information
Media inquiries
Phil Weiler
Vice President for Marketing and Communications
phil.weiler@wsu.edu
General inquiries
Hailey James
Campus Chief of Staff, WSU Pullman
hrupp@wsu.edu