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Academic Operations

This webpage provides general updates impacting the academic operations across the WSU community.

Academic Operations FAQs

Students

Can I move to another room or a different hall on the WSU Pullman campus?

If you have a documented medical need to move to a different room type, please talk to your residence education director (RED) to explore your options.  At this time, all other room moves on the WSU Pullman campus are temporarily frozen as we work to identify our new occupancy levels.

Can I move my student out of their university-owned residence?

Time frames for move-out will be determined by federal, state, and local public health directives and guidelines. Move-out schedules for university-owned residence halls will provide general time frames to ensure proper social distancing in our communities. For university-owned apartments, residents are expected to move out by the end of your contract. More information can be found in a letter sent to students last week.

How much will my refund or credit be?

Due to the large volume of questions we are receiving at this time, we are not able to calculate exact refunds for individuals. Your account will be adjusted after April 10th but before the end of the semester. Please check your Housing & Dining account for updates to your charges.

Will I receive a refund if I haven’t made my March 13th payment?

It will depend on many factors such as how much RDA has been used for the semester.  Please email hd.finance@wsu.edu for your specific situation.

Will I receive a refund if I haven’t made my April 13th payment?

Most individuals will not need to make the April 13th payment and will receive a refund based on the payments made previously.

How do I indicate if I want a refund or a credit?

Please respond by April 10th to the survey that was emailed to residents and is also on the WSU COVID-19 site under “WSU Pullman Housing and Dining Update” dated 3/25/20.  You will receive further information after April 10th regarding your choice indicated in the survey.

Will my credit be a different amount than a refund?

No, whether you choose a credit or refund will not change the amount returned.  We are asking if you need the funds returned or saved for next year.

What if I still have belongings in my room?

You do not need to move your belongings at this time. You will receive further information after April 10th about collecting your items once the Stay Home, Stay Healthy order is lifted.

How will I receive my refund?

If you have not done so already, we encourage all students to sign up for direct deposit on myWSU and update their mailing address. By  enrolling in direct deposit, you ensure you are set up to receive your refund in the quickest and most secure way possible. Refunds by paper checks may result in delays due to the available staff on campus. To set up Direct Deposit go to myWSU, choose Financial Account, Account Services, set up Direct Deposit.

What happens if I don’t plan on returning to Pullman after the Stay Home, Stay Healthy order is lifted?

If you will not be returning to Pullman after the Stay Home, Stay Healthy order is lifted, you need to return your keys. Your personal items can stay in your apartment through the end of your contract. You will not be assessed rent fees if your keys are returned.  For specific questions, please contact housing.apartments@wsu.edu

If I am terminating my residence hall and dining contract as of March 13, 2020, how will my RDA and Dining Base Fee be prorated?

The prorated charge for the Dining Base Fee from the start of the spring contract to March 13 is $504.31.  Therefore, you will receive a credit of $395.69 of the $900 base fee on your housing and dining account.  RDA dollars are not prorated. Any unused RDA dollars will be credited to your account.  Actual refunds on your housing and dining account will depend on payments received for the semester.

If I am terminating my residence hall contract as of March 13, 2020, how will my housing charges be prorated?

Due to the large volume of questions we are receiving at this time, we are not able to calculate exact refunds for individuals. Your account will be adjusted after April 10th but before the end of the semester. The semester housing charges vary based on the residence hall and room type and will be prorated to March 13. You can calculate your approximate housing credit by multiplying your spring semester’s housing charge on MyWSU by 45%.  Actual refunds on your housing and dining account will depend on payments received for the semester.

What should I do if I am a student employee on the Pullman campus?

WSU Pullman is committed to providing opportunities for our student employees when available. Student employees are asked to contact their supervisors to learn more about available options such as alternative work projects or working remotely.

I am a student on the Pullman campus, should I return after spring break?

WSU students are asked to follow Washington Gov. Jay Inslee’s Stay Home, Stay Healthy order, which requires all Washingtonians to stay home unless they need to pursue an essential activity.

Students who are currently in Pullman and living in a university-owned residence hall or apartment can stay there. Students currently away from Pullman who had been living in a university-owned residence hall or apartment do not need to move their belongings, cancel their contract or check out.

“Your belongings can stay in university-owned residence halls and apartments for the time being,” Vice President of Student Affairs Mary Jo Gonzales wrote March 23.

What should I do about the 2020 Census?

According to the Census Bureau, students attending colleges and universities should be counted where they live and sleep most of the time, even if they are home on census day, April 1, due to the outbreak of COVID-19.

College students living in on-campus housing are counted through their university as part of the Group Quarters Operation, which counts all students living in university-owned housing.

For more information, visit the 2020 Census website.

What is happening with summer education abroad programs and summer session courses?

On April 3, WSU announced that graduate and undergraduate summer session courses that would normally have been taught face-to-face on the Pullman, Vancouver, Tri-Cities, Everett and Spokane campuses will instead be taught by distancing learning methods. The decision applies to all four summer session periods.

The complete announcement can be found here.

WSU previously elected to cancel all education abroad programs for Summer 2020.  More information on the decision, and efforts to provide full program fee refunds can be found on the COVID-19 website.

Updated April 3

How long will classes be online?

Classes at WSU Pullman will remain online through the end of the Spring 2020 semester. Each of our WSU campus locations will make their decisions based on the advice and guidance of federal, state, and local government agencies.

Will technology devices and services be made available for students who need them?

Learning Innovations has developed a toolkit for Preparing to Complete Courses Remotely. There is also a guide for students taking proctored exams.

The Office of the Provost is exploring a computer loan program that would make a limited number of computers available for use for the remainder of the spring 2020 semester. Students interested in the program should fill out the Computer Loan Interest form.

The Crimson Service Desk is available for customer support requests related to MyWSU, account and email assistance, and general troubleshooting.

How will proctored exam fees be handled?

Students enrolled in classes originating in WSU Pullman will not be billed for proctoring. The Office of the Provost is working with faculty to implement testing processes.

What about labs and courses that need to be done in-person?

The Office of the Provost and college deans are communicating with students regarding their specific academic situations via their WSU email account.

Faculty are aware of courses with unique needs and requirements (e.g. ROTC, veterans, clinical rotations) and are working with deans to make individual accommodations or exceptions.

What does this mean for students who have a disability and are registered with the Access Center?

Students who currently have an accommodation plan with the Access Center should reach out to their access advisor to discuss if changes are necessary.

How does this impact academic advising?

If a student has already scheduled an appointment with their academic advisor, they should plan to keep the appointment. Their academic advisor will initiate contact by phone unless plans have been made directly to conduct the appointment by email or through Zoom.

What resources are available for working online?

All faculty, staff and students are able to access Microsoft Office 365, with access to Outlook, OneDrive, Word, Excel, PowerPoint, and several other apps.

All WSU faculty and students have access to MATLAB and Simulink.

Also, WSU has created a guide for students explaining how to complete their courses remotely through distance delivery. The student guide is included on the WSU Learning Innovation website and includes a Blackboard Learn tutorial, sample Blackboard course, resources for using Zoom and other academic technology, and more.

 

Faculty

What resources are available for working online?

All faculty, staff and students are able to access Microsoft Office 365, with access to Outlook, OneDrive, Word, Excel, PowerPoint, and several other apps.

All WSU faculty and students have access to MATLAB and Simulink.

Also, WSU has created a guide for students explaining how to complete their courses remotely through distance delivery. The student guide is included on the WSU Learning Innovation website and includes a Blackboard Learn tutorial, sample Blackboard course, resources for using Zoom and other academic technology, and more.

When do online classes begin?

WSU Pullman will move to online classes, beginning March 23 and continue through the end of the spring 2020 semester. The University’s other four physical campuses may return to in-person teaching prior to the end of the semester, depending on local needs and approval by local public health officials.

How should faculty prepare for teaching online?

The Office of Academic Outreach and Innovation is available to support faculty in preparation and delivery of distance teaching. Complete AOI’s Readiness Assessment checklist and explore resources to make the most of your online teaching.

The Tool Kit for Extended Distance Delivery contains helpful resources and a schedule of training sessions for distance learning, using platforms such as Zoom, Blackboard and Panopto.

What about exams?

Faculty are recommended to use Proctorio for proctored exams. More details will be forthcoming.

What about graduate courses?

The research and scholarly activities associated with a student’s enrollment in 700 and 800-level credits are expected to continue in some form, but should reflect the adaptations in teaching and other university activities required for prudent social distancing. Master’s and doctoral final examinations and doctoral preliminary examinations will continue during the period in which classes have transitioned to online delivery. The University’s policies allow for participation by video conference technologies. For more information see the full memo from Graduate School dean Lisa Gloss.